Merchandise Return Policy
We value you as a customer and your satisfaction is very important to us.
Cancellations:
If by chance, you wish to cancel your order, please do so within 24 hours of submitting order.
1. Defective Merchandise
a. It is necessary to obtain a return authorization number from Stainless Steel Cookware.biz before returning any merchandise. E-mail us at webmaster@stainlesssteelcookware.biz. Merchandise shipped without a return authorization number will be refused. The return authorization number should appear on all cartons being returned. 100% credit and freight will be allowed on manufacturer's defects only. See the following for a description of manufacturer's defects.
2. Non Defective Merchandise
a. Returns of non defective merchandise require a return authorization number, and should be shipped freight prepaid. Merchandise shipped without a return authorization number, or shipped freight collect, will be refused.
b. If the product is resaleable as received, a 20% handling and restocking charge will apply.
c. If returned merchandise needs to be repackaged due to damage to the carton, or retail stickers on the carton, 50% credit will be allowed.
d. If the product is damaged or customer abused and cannot be refurbished and resold, no credit will be issued.
Upon receipt of your shipment, please verify the invoice to your product received and notify us within 7 days of any discrepancy or damage.
If for some reason a backorder occurs, you will be contacted and given two options:
1.Place it on backorder.
2.Cancel.
The warehouse does everything it can to keep all items in stock at all times.
Desription Of Defects
The following defects apply to new or used products, unless otherwise noted. Cookware (Stainless Steel, Aluminium, Carbon Steel)
1. Weld Failure: Bakelite handle stud, steel handle, knob stud
2.Delaminations: Bottom protector plate or disc seperating from body (if no blue tint evident)
3.Nonstick coating: Peeling or void spots on surface or edges, corrosion of coating
4. Polished Surfaces: Obvious pitting, stains, abrasions, dirt, rust or polishing compound. (New and unused products only)
5.Bakelite Knob Handles: Split or broken handles or knobs (new only) Thread stripped or misthread-cannot tighten. Magnalite Classic-split fingershield, loose handle parts
6. Rivets: Broken or loose
7. Lids: Will not fit (too tight), sharp edges
Pressure Cookers-Additions to above
1. Pop up valve: Seperated from lid
2. Push button release: Locked or stuck- will not release at zero pressure
Teakettles-Addition to above
1. Moving parts: Non functional operation of trigger opening device ("Harmony" and "Canna") within one year of purchase
2. Spout cap: Melted-within 1 year of purchase
3. Bottom: Leaking weld seam-within 1 year of purchase
Note: The following conditions are Not defects on used products, credit will not be allowed.
1.Scratches on polished or non stick surfaces.
2. Stains on polished or nonstick surfaces.
3. Dents (accounts should file claim against carrier if new merchandise).
4. Loose Bakelite handles & knobs.
5. Delaminations of bottoms if obvious overheating as evidenced by blue tinting.
6. Rust spots on 18/10 bottom protector plate.
Shipping:
Most items are guaranteed to ship within 10-12 business days. From the time payment is submitted until the day the customer receives the order it can take up to 10-12 business days-usually you will receive it sooner. We state the 10-12 days mainly for the winter months when some orders are delayed due to weather conditions.
Note:
When products are damaged due to the carrier (for example UPS), you always want to keep everything including the original package. Everything will need to be inspected by the carrier.
Any questions, contact us at webmaster@stainlesssteelcookware.biz . We will be more than happy to answer any questions or concerns you may have, before or after a purchase. We want you to feel confident in working with Stainless Steel Cookware.biz.
